“ The immediacy of the response which the internet makes possible also means that people are able to vent their spleen in a way which was not possible, or likely, before. The putting of pen to paper, to say nothing of the act of posting the resultant letter, requires more deliberation than sitting at a computer and firing off an angry e-mail or posting on a website. By their very physical nature, then, letters are likely to be less intemperate than e-mails.
Thank You For Not Expressing Yourself - New English Review
